Terms & conditions

Welcome to Pawsitive Directions Counselling.

By using this website, booking services, or engaging in counselling sessions, you agree to the following Terms and Conditions. 

These terms are designed to support a safe, respectful, and transparent experience for all clients.

Nature of Services

Pawsitive Directions provides counselling services that may include:

• Animal-assisted counselling 
• In-person sessions (counsellor’s home or client’s home) 
• Walk and talk sessions 
• Public space sessions 
• Online/telehealth sessions 

All services are delivered using an integrative and client-centred approach, incorporating evidence-based modalities alongside animal and nature-assisted experiences.

No Therapeutic Relationship via Website

Use of this website, including submitting enquiries or reading content, does not establish a therapeutic relationship.

A counselling relationship begins only after:

• Booking confirmation 
• Completion of all required forms 
• Signed informed consent 

Required Documentation (Mandatory Before Sessions)

All clients must complete required documentation prior to commencing services, including:

• Informed Consent 
• Privacy Agreement 
• Relevant service-specific waivers (including animal-assisted counselling risks) 
• Intake and assessment forms 

Sessions cannot proceed until all required documentation has been completed and reviewed.

Promotion – 25% Off First Two Sessions

From time to time, Pawsitive Directions may offer a promotional discount of 25% off the first two sessions.

Conditions of this promotion:

• Applies to new clients only 
• Valid for the first two booked and attended sessions only 
• Discount must be applied at the time of booking (via code or manual application) 
• Not transferable to other clients 
• Not redeemable for cash or partial refunds 
• Cannot be combined with other promotions or offers 
• If a discounted session is cancelled within the cancellation window, standard cancellation fees apply based on the full session fee (not the discounted rate) 

Pawsitive Directions reserves the right to modify or withdraw promotions at any time.

Fees and Payment

• Payment is required at the time of booking unless otherwise agreed 
• Session fees vary depending on service type and duration 
• Travel costs may be included for outreach services where applicable 

Cancellation & Refund Policy

We understand that plans can change and aim to be fair and transparent.

Cancellations:

• 72+ hours notice: Full refund 
• 48 hours notice: 50% of session fee 
• 24 hours or less notice: 100% of session fee 

How to cancel:

• Via the booking link on this website 
• Through the appointment reminder system 
• Or via agreed communication channels: billing@pawsitivedirections.com.au

Additional Notes:

• Emergencies may be considered on a case-by-case basis 
• Where appropriate, sessions may be moved online instead of cancelled 

Counsellor’s Right to Modify, Cancel or Refuse Services

Pawsitive Directions prioritises the safety and wellbeing of clients, animals, and the counsellor.

The counsellor reserves the right to:

• Modify session structure or format 
• Reschedule or cancel sessions 
• Refuse or discontinue services 

This may occur where:

• There is a risk to the safety of the client, counsellor, or any animal 
• The environment is unsafe or unsuitable 
• A client presents in a way that is outside the scope of service 
• Animals show signs of stress or risk 
• Professional boundaries are not respected 

Where possible, alternative options or referrals will be provided.

Animal-Assisted Counselling Conditions 

• Animals are never forced to participate 
• Interaction is optional and guided by safety and consent 
• Animals may be removed from sessions at any time 
• Clients involving their own animals are responsible for their behaviour, welfare and risks.

There are inherent risks involved, which are outlined in the informed consent and waiver process.

Client Responsibilities

Clients agree to:

• Provide accurate and honest information 
• Complete all required documentation prior to sessions 
• Attend sessions in a safe and appropriate manner 
• Ensure privacy for online sessions 
• Respect professional boundaries 

Telehealth Conditions

Clients accessing online sessions acknowledge:

• Technology disruptions may occur 
• Privacy depends partly on the client’s environment 
• Telehealth may not be suitable for all situations 

Confidentiality

All sessions are confidential, except where disclosure is required by law or necessary to prevent serious risk of harm.

Only the minimum necessary information will be disclosed in such circumstances.

Website Use

General Information Only

The content on this website is for general information purposes only and does not replace professional counselling or medical advice. 

No Therapeutic Relationship

Using this website, submitting an enquiry, or reading content does not establish a counselling relationship.A therapeutic relationship begins only after a formal intake and consent process. 

Limitation of Liability

While we take care to provide accurate and helpful information, we are not liable for any loss or harm arising from the use of this website.

Intellectual Property

All website content is owned by Pawsitive Directions and may not be reproduced without permission.

Media, images & Content terms of use 

Use of Images, Media & Content

All images, videos, and media used on this website, social media, and promotional materials are for illustrative and educational purposes only.To protect client privacy, dignity, and confidentiality:

• Individuals shown in images or videos are not clients 
• All people featured are volunteers, models, or stock imagery 
• Images and recordings are used to represent the types of services offered, not actual sessions

Client Confidentiality & Ethical Practice

Pawsitive Directions is committed to maintaining strict confidentiality in line with professional and ethical standards.

• No client images, recordings, or identifying information are used without explicit, informed, written consent 
• Real counselling sessions are not photographed, recorded, or shared for marketing purposes 
• Any use of client experiences in content is fully de-identified

Testimonials & Shared Experiences

Where testimonials or shared experiences are used:

• They are either voluntarily provided with consent 
• Or written in a way that protects anonymity and privacy

Animal Images

Images of animals may include:

• The counsellor’s animals 
• Volunteer animals 
• Stock imagery 

These are used to represent animal-assisted counselling and may not reflect a specific session. 

Purpose of Media Use

Media is used to:

• Help explain services 
• Create a welcoming and relatable environment 
• Support understanding of animal-assisted counselling

Intellectual Property

All images, branding, and content on this website are the property of Pawsitive Directions or used under appropriate licence.

They may not be copied, reproduced, or used without permission. 

Limitation of Liability

While reasonable care is taken, Pawsitive Directions is not liable for:

• Technical issues with the website or booking systems 
• Interruptions to services outside reasonable control 
• Misuse of website information 

Changes to Terms

These Terms & Conditions may be updated from time to time.

The most current version will always be available on this website.

Contact

For any questions regarding these Terms & Conditions:

Email: info@pawsitivedirections.com.au