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Welcome to Pawsitive Directions Counselling.
By using this website, booking services, or engaging in counselling sessions, you agree to the following Terms and Conditions.
These terms are designed to support a safe, respectful, and transparent experience for all clients.
Nature of Services
Pawsitive Directions provides counselling services that may include:
All services are delivered using an integrative and client-centred approach, incorporating evidence-based modalities alongside animal and nature-assisted experiences.
No Therapeutic Relationship via Website
Use of this website, including submitting enquiries or reading content, does not establish a therapeutic relationship.
A counselling relationship begins only after:
Required Documentation (Mandatory Before Sessions)
All clients must complete required documentation prior to commencing services, including:
Sessions cannot proceed until all required documentation has been completed and reviewed.
Fees and Payment
Cancellation & Refund Policy
We understand that plans can change and aim to be fair and transparent.
Cancellations:
How to cancel:
Additional Notes:
Counsellor’s Right to Modify, Cancel or Refuse Services
Pawsitive Directions prioritises the safety and wellbeing of clients, animals, and the counsellor.
The counsellor reserves the right to:
This may occur where:
Where possible, alternative options or referrals will be provided.
Animal-Assisted Counselling Conditions
There are inherent risks involved, which are outlined in the informed consent and waiver process.
Client Responsibilities
Clients agree to:
Telehealth Conditions
Clients accessing online sessions acknowledge:
Confidentiality
All sessions are confidential, except where disclosure is required by law or necessary to prevent serious risk of harm.
Only the minimum necessary information will be disclosed in such circumstances.
Website Use
General Information Only
The content on this website is for general information purposes only and does not replace professional counselling or medical advice.
Media, images & Content terms of use
Use of Images, Media & Content
All images, videos, and media used on this website, social media, and promotional materials are for illustrative and educational purposes only. To protect client privacy, dignity, and confidentiality:
Client Confidentiality & Ethical Practice
Pawsitive Directions is committed to maintaining strict confidentiality in line with professional and ethical standards.
Animal Images
Images of animals may include:
These are used to represent animal-assisted counselling and may not reflect a specific session.
Purpose of Media Use
Media is used to:
Intellectual Property
All images, branding, and content on this website are the property of Pawsitive Directions or used under appropriate license.
They may not be copied, reproduced, or used without permission.
Limitation of Liability
While reasonable care is taken, Pawsitive Directions is not liable for:
Changes to Terms
These Terms & Conditions may be updated from time to time.
The most current version will always be available on this website.
Contact
For any questions regarding these Terms & Conditions:
The Animal Wisdom Program is a structured 6-session personal development program inspired by the original Animal Wisdom framework developed by Meg Kirby of the Equine and Animal Assisted Psychotherapy Institute (EAAPI).
Sessions are facilitated by Pawsitive Directions and delivered as either a one-on-one counselling program or a small group personal development program of 4–6 participants.
Program Registration and Intake
Registration confirms your place in the program for the full 6-session series.
All participants must register and complete required intake documentation prior to the first session.
Entry mid-program is not permitted for either the individual or group format, as each session builds on the last and the integrity of the program and group connection depends on full participation from the beginning.
If you are unable to join the current intake, you are welcome to register for the next available program.
Program Fees and Payment
The Animal Wisdom Program is offered as a complete 6-session package.
Fees are confirmed at the time of registration and payment terms will be outlined in your registration documentation.
Group program fees are per person for the full program and are non-transferable to other participants.
Cancellations and Refunds
Individual sessions within the program cannot be refunded separately.
If you need to cancel your participation in the full program prior to commencement, please contact Pawsitive Directions as soon as possible at billing@pawsitivedirections.com.au and your request will be reviewed in line with the cancellation and refund policy and applicable consumer protections.
Once the program has commenced, refunds for partially completed programs are not available except in exceptional circumstances at the discretion of Pawsitive Directions.
Where exceptional circumstances apply, any refund will be calculated based on the number of sessions not yet attended at the per-session equivalent rate.
Missed Sessions
If you miss a session within the group program, it cannot be made up individually or carried over.
Where possible and appropriate, a brief summary of key themes from the missed session may be provided to support your continued participation.
Repeated non-attendance may affect your ability to continue in the program at the discretion of the facilitator.
For one-on-one programs, missed sessions may be rescheduled in line with standard cancellation policy notice periods.
Animal, Nature, and Wildlife Involvement
Animal, wildlife, and nature involvement during program sessions is guided by welfare, safety, and ethical practice at all times.
Animals are never required to participate and are free to disengage at any time.
Where sessions involve your own animals, you remain responsible for their behaviour, welfare, and any associated risks.
The specific format of animal or nature involvement will be confirmed prior to each session and may vary depending on location and availability.
Group Program — Confidentiality and Respect
Group program participants agree to maintain the confidentiality of all other participants.
What is shared within the group remains within the group.
All participants are expected to engage with respect, compassion, and appropriate boundaries toward other group members, the facilitator, and any animals or wildlife present. Pawsitive Directions reserves the right to remove a participant from the group program if conduct is deemed harmful, disrespectful, or disruptive to the safety and integrity of the group.
Program Format and Delivery
Sessions are 60 or 90 minutes in length and may be delivered outdoors at selected locations or online where appropriate.
The delivery format for each session will be confirmed in advance.
Outdoor sessions are subject to weather and environmental conditions and may be moved online at short notice where necessary. Participants will be notified as early as possible if a format change is required.
Acknowledgement
By registering for the Animal Wisdom Program, participants acknowledge that they have read and understood these terms, that the program is a personal development experience and not a substitute for individual counselling or mental health treatment, and that full participation from the first session is required.
If you have any questions about these terms prior to registering, please contact info@pawsitivedirections.com.au before completing your registration.